Privacy policy

Last updated: October 2026

Urban Crate ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website or buy our products, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Information we collect

Information you give us When you place an order or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing or shipping address entered at checkout
  • Any details you share with us in emails or messages

About the address we collect Our store uses Shopify's standard checkout, which asks for a billing or shipping address. Since we sell only digital products and do not ship anything physically, this address is used only for billing, invoicing, tax compliance and payment fraud checks. It is never used to send you any physical package.

Payment information Payments are processed by secure third-party payment gateways such as Razorpay. Your card, UPI, net banking or wallet details are entered directly on their secure pages. We do not see or store your full payment details. We only receive confirmation of payment, the amount and a transaction ID.

Information collected automatically When you browse our website, we may automatically collect:

  • IP address and approximate location
  • Device type, browser type and operating system
  • Pages visited, time spent on pages and links clicked
  • The website or ad that referred you to us

This is collected through cookies, pixels and similar technologies.

2. How we use your information We use your information to:

  • Process your payment and confirm your order
  • Deliver your digital product to your email address
  • Send order confirmations, receipts and download links
  • Reply to your questions and provide customer support
  • Resend products, handle refund requests and resolve payment issues
  • Prevent fraud, misuse and unauthorised access
  • Understand how visitors use our website so we can improve it
  • Show relevant ads on platforms like Facebook and Instagram
  • Meet our legal, tax and accounting obligations

We will never use your information for purposes unrelated to the above without your permission.

3. Marketing communication We may occasionally send you emails about new products or offers. You can unsubscribe at any time using the link in the email or by writing to askurbancrate@gmail.com. Order and support emails will still be sent as they are needed to deliver your purchase.

4. Cookies and tracking technologies Cookies are small files stored on your device. We use them to:

  • Keep the website working properly
  • Remember your preferences
  • Measure website traffic and performance
  • Measure the results of our advertising

We may use third-party tools such as Shopify analytics, Google Analytics and the Meta (Facebook) Pixel. These tools may collect information about your activity on our website according to their own privacy policies. You can block or delete cookies through your browser settings, but some parts of the website may not work properly if you do.

5. Sharing of information We do not sell, rent or trade your personal information to anyone. We share it only with:

  • Payment gateways to process your payments securely
  • E-commerce and hosting platforms such as Shopify, which runs our store
  • Email and delivery tools used to send your download links and order emails
  • Analytics and advertising partners to understand website usage and measure ads
  • Government or legal authorities when required by law, court order or to protect our rights

All service providers are allowed to use your information only to perform services for us.

6. Data retention We keep your information only as long as needed to deliver your order, provide support, resolve disputes and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.

7. Data security We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. Our website uses SSL encryption and payments are handled by PCI DSS compliant payment gateways. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights You have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct wrong or incomplete information
  • Ask us to delete your information, unless we need to keep it for legal reasons
  • Withdraw consent for marketing emails at any time

To make any of these requests, email us at askurbancrate@gmail.com. We will respond within a reasonable time.

9. Children's privacy Our website and products are not meant for children under 18. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will delete it.

10. Third-party links Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before sharing any information.

11. Grievance and contact In line with the Information Technology Act, 2000 and its rules, if you have any concerns or complaints about how your information is handled, you can contact us at askurbancrate@gmail.com. We will try to resolve your concern within 30 days.

12. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please check this page regularly.

Contact For privacy questions, email us at askurbancrate@gmail.com.